Widerrufsrecht
Return & Refund Policy
Return Period
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in its original condition—unworn, unused, with tags attached, and in its original packaging. Please ensure you have the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at info@victorvincent.com Returns must be sent to the following address: [Weingartstrasse 55, 3014 Bern].
Once your return is approved, we will provide a return shipping label and instructions on how and where to send your package. Please note that returns sent without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you have questions regarding a specific item, please contact us.
Exchanges
The quickest way to exchange an item is to return your current item. Once the return is approved, place a separate order for the new item.
European Union 30-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return it within 30 days for any reason, without providing justification. The item must be unworn, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return to confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@victorvincent.com